FAMILY EMERGENCIES 785-676-2911

TSOC HELP DESK 817-593-4357 (HELP)

or 800-435-7649 Option 4-1 PAYROLL HOTLINE 800-274-6739

Accessing the VRU

Call the local access number or 785 676-2739 (CREW) or 800 793-4018.

TYE employees are not authorized to call hotline numbers

Speech Tips:

䀁? Speak italicized words to shortcut to menu options

"Cancel" or press * (return to previous menu)

"Goodbye" (end VRU call)

VRU Menu Options: Press or Say –

( 0 ) Agent or Transfer

(to Crew Technician or Timekeeping Specialist)

䀁? Listen to the MENU for Transfer Options

( 1 ) Employee Information

1. Current working assignment (status)

2. Vacation Inquiry

3. On Duty Call (train ordered for)

( 2 ) Job Assignment or Placement Options

1. Job Bulletin (to bid on a bulletin)

2. Place a Bump (bump a person or job)

( 3 ) Personal Information

1. Phone Maintenance

1) Temporary Phone Number

2) Lodging Phone Number (phone or room)

3) No Call List

2. Sign-On Maintenance

1) Password

2) Record Name

3) Voice Print

( 4 ) Board Inquiry

Say the station or select the number from the list; then enter the board number for station.

Pool Board Options

1. Employee Position Information

2. Train Enroute

3. Train Lineups

Extra Board Options

1. Board Standing Information

2. Board Vacancies or Train Lineups

3. Other Board Information

( 5 ) Status Change

1. Change Rest Day Schedule

2. Mark Up (from layoff)

3. Lay off

Tips for Calling the VRU:

䀁? Disable Speech Recognition:

When VRU answers, immediately press # sign

twice before entering ID

䀁? To avoid long delays, do not transfer at the following (Central) times –

> Sunday outages 1000-1130

> Shift change – 0630, 1430, 2230 for 45 mins

> 2330-0015 on Mondays

Mainframe Control Features

4 Vacation Processing Menu

1. Vacation Bulletins

 

2. Vacation Request Entry

 

3. Vacation Request Instructions

 

4. Vacation Calendar

 

5. Vacation Qualified Days

6 Display Roster/Seniority Move

1. Display Seniority Roster

 

2. Seniority Move

17 Daily Mark Bid Entry

18 Advertisement Bid Entry

21 Layoff/Markup Requests

22 Bid Selection Menu

24 Employee Phone Menu

1. Maintain Employee Phone Number

2. Maintain AutoCall Auth or Password

26 Rest Cycle Inquiry

1. Cycle Extra/Pool Boards Schedule

 

2. Override Request Maintenance

AOC Tips:

䀁? Be sure to listen for "Your on-duty call is confirmed" after accepting your call.

䀁? If not sure if call was accepted, call the VRU.

If the prompt asks "Would you like to hear your on-duty information again?" - your call was accepted.

Call 785 676-2004 for these AOC issues:

䀁? AOC not calling pager or phones with call blocker

䀁? Calling wrong phones

Entering Lodging Numbers

The primary lodging number will generate on inbound at AFHT. Use the AFHT field only if you do not stay at the primary lodging.

If cell phone is ‘back-up’ at AFHT, list it as (1). The system automatically calls the lodging number first.

09/2006

For additional TY&E Tips, Updates and Instructions visit the TY&E Compensation Systems Website at: bnsfweb.bnsf.com/depts/lr/compensation